16 December 2019
Today the Phone-paid Services Authority publishes its new strategic purpose, which takes account of a changing market and consumer behaviour and expectations.
This new strategic purpose replaces the PSA’s previous vision and mission, and provides a clear framework for how we will act in the consumer interest.
We do this by:
– establishing regulatory standards for the phone-paid services industry
– verifying and supervising organisations and services operating in the market
– gathering intelligence about consumers, the market and individual services
– engaging closely with all stakeholders
– enforcing our Code of Practice
– delivering organisational excellence.
Our strategic purpose in full can be accessed here.